The information contained in this table summarises key product features and is not intended to replace any terms and conditions
|Card issue fee||FREE - £10 deposit taken at purchase, refunded on first load|
|Additional card fee||N/A|
|Other initial fees||N/A|
Maximum load amount €6,250
Maximum card balance €6,250
|Usage Restrictions||Card holders must be 18 years or over|
|Replacement card fees||€7.50 per card to replace expired, lost or stolen card|
|Transaction fee||Point of Sale purchase transactions - FREE|
|Cash withdrawal fee||
€1.50 per ATM withdrawal in the card currency
€2.00 for withdrawals in other currencies
Maximum €500 per day
NB some ATM operators may impose additional fees
|Balance enquiry||By Txt - Cost of SMS (charged by your phone operator)
By Web - FREE
By Phone - 10p per min from BT landlines
|Top up fees / Daily limits||FREE
You may only top up your card twice per day to the card limits of €6,250 indicated
|Other Fees||Foreign Exchange Fee 2.5% of the transaction value for transactions in other currencies
Administration fee of €10.00 if any transaction you make causes a shortfall OR where you are found liable for an incorrectly executed / unauthorised transaction which was disputed by you
|Cancellation / redemption||€2.00 Redemption fee to a nominated UK bank account.|
Funds will be translated back into sterling at the appropriate daily rate.
|Expiry||Card valid for 36 months|
For a summary of the terms and conditions associated with your card, please review the summary box. For the full cardholder terms and conditions, please read on.
These terms and conditions apply to your Prepaid Card. You must read them carefully. In these terms and conditions "you" means the named Prepaid Cardholder and the authorised user of the Prepaid Card. "We", "us" or "our" means Wirecard Card Solutions Limited or Payment Card Solutions (UK) Ltd acting on its behalf. “Website” means our website at www.breadfx.com
You can use the Prepaid Card at any location that displays the MasterCard Acceptance Mark, including shops, restaurants, online, or on the telephone. You can also use your Prepaid Card overseas. You may not use your prepaid card at automated fuel dispensers. Before using the Prepaid Card you need to make sure there are enough funds loaded on it. You will not be able to use your Prepaid Card after its expiry date.
Your Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card.
Where you have requested Additional Prepaid Cardholders, you authorise us to issue Prepaid Cards and a PIN to the Additional Prepaid Cardholders and you authorise each Additional Prepaid Cardholders to authorise transactions on your behalf.
To apply for our Prepaid Card you must be at least 18 years old and a UK resident. We will require evidence of who you are and your address. We may ask you to provide some documentary evidence to prove this and/or we may carry out checks on you electronically.
You must sign the signature strip on the back of the Prepaid Card as soon as it is received. Please refer to our Website for all Prepaid Card loading options, or refer to the “Loading your Prepaid Card” section below.
You card will normally be delivered to you within 10 working days of receipt of your application unless otherwise notified on the Website
By using the Prepaid Card you are agreeing to these terms and conditions.
Funds can be loaded to your Prepaid Card in a number of ways: internet top-up, phone top-up and top ups from your bank account - Simply follow the instructions at the Website.
The maximum initial load on your Prepaid Card is €6250. Your Prepaid Card cannot be loaded more than twice in any one day. The balance on your Prepaid Card can never exceed €6250 at any time. We reserve the right to refuse to accept any particular loading transaction.
Upon Receipt, your funds will be available for use without delay. Bank loads will normally be processed within 2 hours of being received by us.
A Load/Reload Fee may apply for each load/reload that you make. Please see Section 12 below for details of when a Load/Reload fee will apply and how much it will be.
Detailed instructions on how to use your Prepaid Card are found on the Website. You will need to follow these instructions when using your Prepaid Card.
We will deduct the value of your transactions from the balance on your Prepaid Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees.
The Prepaid Card belongs to us. We may ask you to stop using your Prepaid Card and return it to us or destroy it. We may at anytime suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following:
If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps.
Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Card. We may also refuse to pay a transaction:
If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by contacting us on via the Website.
Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series or recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.
A Prepaid Card transaction will be regarded as authorised by you where you;
Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you or an additional Prepaid Cardholder gives notice to the supplier (providing a copy of the notice to us):
We may charge you a fee if a transaction is revoked by you under this condition, please see our fees table in section 12 below.
We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within 3 days of us receiving their request. A transaction (the payment order) will be received as follows:
This agreement between Us and You will always be valid for a period of 12 months longer than the validity of Your current Prepaid Card unless terminated. Your first Prepaid Card is valid for 36 months.
Providing that we have sufficient evidence of identity from you, you have used your Prepaid Card within the last 3 months of your current card's validity and / or have sufficient funds to cover any replacement card costs and unless we have been told otherwise, we will replace your Prepaid card automatically with a validity of a further 36 months to the address that we have on record approximately 21 days prior to its expiry. At this point, this agreement will automatically renew with a validity of 12 months longer than that of your replacement Prepaid Card.
When we issue a replacement card we may charge a fee. Please see section 12 for a summary of fees.
You have a legal right to cancel your Prepaid Card up to 14 days after you receive the Prepaid Card without being charged the Redemption Fee – this 14 day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14 day Cooling-Off Period without notice and any funds remaining on your Prepaid Card will be returned to you within 5 days subject to satisfactory checks being completed.
We may also cancel your agreement for any reason by giving you at least 2 month's notice:
We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this we will tell you as soon as we are permitted to do so.
If this agreement is cancelled, we will immediately block your Prepaid Card so it cannot be used.
You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Prepaid Card before the Prepaid Card is cancelled or expires. You can cancel your Prepaid Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Card.
If you cancel your Prepaid Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to you, see "Your Rights to Redemption of Funds and Refunding of Transactions on your Prepaid Card" section below for further information. A Redemption Fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Card within 14 days of receiving it.
You should treat your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let anyone else use it.
If you are issued with a PIN, you must keep it secret at all times. You should memorise the PIN, destroying the notification and never disclose the PIN or security information to anyone. If you suspect that someone else knows your PIN, you should change it as soon as possible. You can change your PIN to something more memorable at most ATM machines by following the on screen instructions.
We recommend that you check the balance on your Prepaid Card regularly online at the Website. We will provide you with your Prepaid Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time. Your statement will show:
You must tell us without undue delay by calling us on our 24 hour lost and stolen card helpline 020 3475 5351 if you know or suspect that a Prepaid Card is lost or stolen or that the PIN or password is known to an unauthorised person or if you think a transaction has been incorrectly executed.
We will refund any incorrectly executed transaction immediately unless we have any reason to believe that the incident has been caused by a breach of this agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity.
However, if the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card or PIN secure), you may be liable any loss we suffer because of the use of the Prepaid Card.
We will not be liable for any loss arising from:
We are also not liable for:
Redeeming the funds on your Prepaid Card
You have the right to redeem the funds on your Prepaid Card at any time in whole or in part. To do so, please either send us an e-mail using the “contact us” facility on the Website, or contact us by telephone using the number on the Website, requesting redemption and indicating the amount to be redeemed.
If your request redemption of all funds on your Prepaid Card, please confirm in writing that you have destroyed your Prepaid Card by cutting it up. When we process your redemption request, we may require you to provide us with documents such as identification so we may process your request in accordance with legal requirements. We may also charge a Redemption Fee if one of the following circumstances applies:
Please see section 12 for a summary of all fees including Redemption Fees.
We will not redeem the value of the funds on your Card to you if your request for redemption of the funds is more than six years after the date of termination or expiry of this agreement.
We will send a cheque to your last notified address or arrange an electronic transfer to a bank account nominated by you. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.
You may be entitled to claim a refund in relation to transactions where:
We may change these terms at any time by notifying you by e-mail or other agreed means at least 2 months before the change is due to take effect. The up-to-date version of the Prepaid Card terms and conditions will always be available on the Website. The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances we will refund any balance on the card in accordance with section 10 above and you will not be charged a Redemption Fee.
We may make immediate changes to the exchange rate used to convert foreign transactions into Sterling. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the MasterCard website.
We do not charge any fees for checking your balance and transactions online or for requesting your balance via SMS. However the following fees do apply:
|Prepaid Card Purchase Fee||FREE*|
|Point Of Sale Transaction||FREE to a maximum of 20 transactions or €6250 per day|
|ATM Transaction in Euro||€1.50 to a max of 10 transactions or €500 per day|
|ATM Transaction in Other Currency||€2.00 to a max of 10 transactions or €500 per day|
|Foreign Exchange Fee (transactions in currencies other than Euro)||2.5% of transaction value|
|Customer service telephone enquiries||Free from a BT landline|
|Customer Services email enquiries||Free|
|Lost/Stolen Replacement Fee||€7.50|
|Transaction Revocation Fee||€10.00 per transaction|
When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association.
If we decide to increase or impose any new fees, we will tell you by e-mail, text, or post, at least two months before any changes take effect. Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Card was presented, in this circumstance we may seek the Shortfall from the retailer.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Prepaid Card or on any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card and any additional Prepaid Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card.
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Card, for example, to notify you that we have cancelled your Prepaid Card or to send you a refund by cheque, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
If you have any disputes about purchases made using your Prepaid Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Card. Remember that once you have used your Prepaid Card to make a purchase we cannot stop that transaction.
If you have an enquiry relating to your Prepaid Card, you can use the "Contact Us" facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line on 020 3475 5351. The customer services telephone line is normally free from a fixed BT landline. Call costs from other networks may vary.
You may also write to us at:
PO Box 64645
The Prepaid Card programme is managed by Payment Card Solutions (UK) Limited. If you are unhappy in any way with your Prepaid Card or the way it is managed, tell us by using the email enquiry facility on the Website or write to us at the address above so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR. Telephone: 0800 023 4567 or 0300 123 9123 and email: email@example.com
The Prepaid Card is an electronic money product and although it is a product regulated by the Financial Conduct Authority, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card. This means that in the event that Wirecard Card Solutions Ltd becomes insolvent your funds may become valueless and unusable and as a result you may lose your money.
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.
We may Move your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than Wirecard Card Solutions Ltd at any time. Before we do this, we will give you 2 month's notice of the new Prepaid Card arrangements and the new Prepaid Card terms and conditions. Unless you advise us within the 2 month period that you do not want a new Prepaid Card from the new Prepaid Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.
This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with English law.
As a responsible e-money issuer, Wirecard Card Solutions Ltd ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Card. In the event that Wirecard Card Solutions Ltd becomes insolvent funds that you have loaded which have arrived with and been deposited by Wirecard Card Solutions Ltd are protected against the claims made by creditors.
Your Prepaid Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (hyperlink to the Regs>) (Ref: 900051) Your Prepaid Card is the property of WDCS and is not transferable to anyone else.